How will my socks be packaged?

If you order one pair of socks, then they will arrive in a zip-lock bag inside one of our paper envelopes, which will fit through your letterbox. If you order two or more pairs, then they will arrive in two zip-lock bags and be dispatched in one of our larger envelopes, which are in most letterboxes. For orders over three, we will place items in a grey mailing bag.

 

Can I recycle the packaging?

You can recycle all our packaging. It’s very important to us as a company that we minimise unnecessary packaging.

 

When will my order be dispatched?

Our premises are open Monday through Friday. We make every effort to dispatch all orders received on the same working day or the day after. Orders received over the weekend will be dispatched on Monday.

 

Can I amend my order?

We work quickly to dispatch all orders. However, if you have made a mistake and you email us quickly at info@veloclassics.co.uk, we may be able to amend it.

 

Do you accept returns?

We will refund the full value of any products purchased, provided the conditions below are met:
1) You can return the products in question to us within 14 days of receipt of your order.

2) Unless faulty, your items are returned to us in resellable condition. This means unworn, in the same condition you received it, and with any labels and packaging intact. Please note that, unfortunately, we will not be able to refund the cost of postage, either for your original order or the return.

What is the process for returns?

Please email info@veloclassics.co.uk to notify us of your return. Please package your unworn socks in their original packaging.

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How can I contact customer care?

Please email us at info@veloclassics.co.uk.